What does Aurelixs sell?
Aurelixs is an online women's clothing store offering everyday
fashion essentials.
Our collections may include T‑shirts, tank tops, sweaters, casual
tops and other women's clothing styles.
You can explore our products at https://aurelixs.shop/.
Where is Aurelixs located?
Our business contact address is:
910 Eddie Kirk Ct,Richmond,TX,77469,United States.
We operate an online store serving customers throughout the
United States.
Do you ship outside the United States?
No. We currently offer shipping within the United States only.
We do not provide international delivery.
Do you offer free shipping?
Yes. Shipping is FREE on all orders within the United States.
There is no minimum purchase requirement.
You can review our Shipping Policy for more information.
How long does delivery usually take?
Our normal estimated delivery timeframe is:
Order Processing: 1–2 business days
Shipping Transit: 4–6 business days
Total Estimated Delivery: 5–8 business days
Standard Shipping: FREE
These are estimates and may vary due to carrier or delivery
conditions.
What is your daily order cutoff time?
Our order cutoff is 4:00 PM (GMT‑05:00) Eastern Standard Time
(NY), Monday–Friday.
Orders received after the cutoff or during weekends enter the
processing queue on the following business day.
Which shipping carriers do you use?
Depending on the destination and package requirements, we may
use:
USPS
UPS
FedEx
Other appropriate domestic shipping services
Tracking details will identify the assigned carrier when available.
Can I track my clothing order?
Yes. When your order is dispatched, we will email available
shipment and tracking information.
Tracking may take approximately 24–48 hours to display its first
update.
If you need help, contact info@aurelixs.shop.
How do I choose the right clothing size?
We recommend reviewing the size information and product
measurements available on each product page.
Different clothing styles may have different fits.
If you are between sizes or unsure about a product, you can
contact our customer support team before ordering.
Will the colour look exactly like the photograph?
We aim to display clothing colours accurately.
However, slight differences may occur because of lighting,
photography and device screen settings.
Product descriptions and colour options provide additional
information about each item.
Can I change my size or colour after ordering?
You can request a change before dispatch by emailing
info@aurelixs.shop with your order number.
We will attempt to make the change if the order has not yet
shipped and the requested variant is available.
Changes cannot be guaranteed once shipping has started.
Can I cancel my order?
Yes, you may request cancellation before dispatch.
Please contact our team as soon as possible.
If your order has already shipped, you can review the return
options available under our Return & Refund Policy.
What is your return policy?
We provide a 30‑day return policy.
You may contact us to request a return within 30 calendar days
after receiving your order.
For ordinary change‑of‑mind returns, clothing must be unworn,
unwashed and in its original condition, with tags attached where
supplied.
The full conditions are available in our Return & Refund Policy.
How do I return clothing?
Returns are arranged by mail.
To start a return:
Email info@aurelixs.shop.
Include your order number and reason for return.
Follow the instructions provided by our support team.
Download and print the return label where arranged.
Pack the clothing securely and send it through the instructed
shipping service.
Please obtain the return instructions before mailing an item.
Who pays the return shipping cost?
Return shipping depends on the reason for the return.
Aurelixs pays: For confirmed damaged, defective or incorrect
products.
Customer pays: For change‑of‑mind returns, incorrect size
selections and personal preferences.
Our support team will explain the relevant shipping arrangements.
Do you accept exchanges?
Yes, we accept exchanges.
You may request a different size, colour or clothing item within
our 30‑day return period.
Exchanges are subject to product availability and the applicable
return conditions.
Please contact us before returning the original item.
Do you charge restocking fees?
No. Aurelixs does not charge restocking fees for approved
returns.
Applicable customer‑paid return postage is separate from a
restocking fee.
How long does a refund take?
For an approved return, we process the refund within 7 business
days after receiving, inspecting and approving the returned
product.
Refunds are issued to the original payment method.
Banks and card providers may take additional time to make the
funds available.
Where applicable law requires an earlier refund, that requirement
takes precedence.
What if I receive a damaged or defective item?
Contact us promptly at info@aurelixs.shop.
Please provide:
Order number
Product name
Description of the issue
Clear photographs of the item and packaging
Our team will review the problem and arrange an appropriate
solution.
Aurelixs covers necessary return shipping costs for confirmed
damaged or defective products.
What if I receive the wrong product or size?
If we send the wrong style, size, colour or item, contact our
support team.
We will review the order and arrange an appropriate correction
without additional return shipping charges caused by our error.
What should I do if my package is delayed?
First, review the tracking information provided in your shipment
confirmation.
If the package has not arrived within the expected timeframe,
contact info@aurelixs.shop with your order number.
We will help investigate the shipment.
Which payment methods are accepted?
The following major credit and debit card networks may be
available through our online checkout:
Visa
Mastercard
Maestro
American Express
JCB
Discover
Diners Club
Payment availability depends on the methods displayed at
checkout.
All prices are shown in United States Dollars (USD).
For more details, see our Payment Policy.
Is my payment information secure?
Our checkout uses payment processing services with security
measures designed to protect sensitive financial information.
We recommend completing transactions only through our official
website.
Please do not send complete payment card information by email.
Can I contact customer support before ordering?
Yes. We are happy to assist with product details, size
information and questions about delivery or returns.
Email info@aurelixs.shop during our business hours.
How can I contact Aurelixs?
Our customer support team is available to assist with orders,
clothing information, payments, shipping and returns.
Business Opening Hours
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Business Time Zone: (GMT‑05:00) Eastern Standard Time (NY)
Contact Information
Store Name: Aurelixs
Website: https://aurelixs.shop/
Email: info@aurelixs.shop
Phone: +1 7327355220
Business Address:
910 Eddie Kirk Ct,Richmond,TX,77469,United States
