Contact Us
We are here to help.
If you have questions about our products, orders, shipping, tracking,
returns, refunds, payments, or other store‑related matters, please
contact Aurelixs customer support using the information below.
We aim to provide clear and timely assistance throughout your
shopping experience.
Customer Support
You may contact us for assistance with:
Product information and availability
Size or product questions
Order status and tracking
Shipping and delivery questions
Returns and refunds
Payment or billing concerns
Order changes or cancellations
General store or policy questions
Contact Information
Brand Name: Aurelixs
Website: https://aurelixs.shop/
Email: info@aurelixs.shop
Phone: +1 7327355220
Business Address: 910 Eddie Kirk Ct,Richmond,TX,77469,United States
Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed
We aim to respond to customer inquiries within 1–2 business days.
Messages received outside our customer support hours will be
reviewed during the next available support period.
Order‑Related Support
If you are contacting us about an existing order, please include
the following information when available:
Order Number
Email Address Used at Checkout
Brief Description of Your Question or Issue
Providing this information helps us locate your order and assist
you more efficiently.
Returns and Refunds
If you would like to request a return or refund, please review our
Return & Refund Policy and contact us at info@aurelixs.shop
before mailing any item back.
Please include your order number and reason for the return
request.
Authorized returns should follow the return instructions provided
by Aurelixs.
Helpful Store Policies
For additional information, please review our:
Shipping Policy
Return & Refund Policy
Payment Terms & Billing Policy
Privacy Policy
Terms of Service
These policies provide additional information about ordering,
shipping, returns, refunds, payments, privacy, and use of our
website.
Thank You for Shopping With Aurelixs
Thank you for choosing Aurelixs.
We appreciate the opportunity to assist you and provide support
throughout your shopping experience.
