Last Updated: November 04, 2026
At Aurelixs, we want customers to have a clear and reliable shopping
experience. This Return & Refund Policy explains our return window,
order cancellation process, return eligibility, return method, return
shipping responsibilities, refund procedures, and contact information.
This policy applies to purchases made through https://aurelixs.shop/.
1. Order Cancellations
If you need to request cancellation of an order, please contact us as
soon as possible at info@aurelixs.shop.
We will make reasonable efforts to assist with cancellation requests
before an order has entered processing or has shipped.
Once an order has entered processing or has shipped, cancellation
may no longer be possible. In that case, the customer may request a
return after delivery in accordance with this Return & Refund Policy.
If Aurelixs cancels an order after payment has already been
successfully processed, the applicable amount will be refunded to
the original payment method.
2. 30‑Day Return Window
Aurelixs offers a 30‑day return policy.
Customers may request a return within 30 days after delivery.
Return requests submitted after the 30‑day return period may not
be eligible unless otherwise required by applicable law.
3. Return Eligibility
To be eligible for a standard return, the item must generally be:
Unworn and unused
In the same condition in which it was received
With original tags attached, when applicable
In its original packaging, when applicable
Returned with any accessories or components originally included
Accompanied by valid order information or proof of purchase
Items that do not meet the applicable return conditions may not be
eligible for return unless the item was received damaged, defective,
incorrect, or return rights are otherwise required by applicable law.
4. How to Request a Return
To request a return, please contact us at info@aurelixs.shop within
30 days after delivery.
Please include:
Order Number
Email Address Used at Checkout
Reason for the Return Request
After reviewing your request, we will provide return authorization
and detailed return instructions when the return is eligible.
Please do not mail a return before receiving return instructions from
Aurelixs.
Returns sent without sufficient order information or without
following the provided return process may experience processing
delays or may not be accepted if they do not meet the requirements
of this policy.
5. Return Method
Returns are accepted by mail only.
Authorized returns should be mailed according to the instructions
provided by Aurelixs.
For customer‑paid returns, we recommend using a trackable
shipping service and keeping the return tracking information until
the return and refund process has been completed.
6. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Customer Responsibility
For standard returns that are not caused by an error by Aurelixs,
including:
Change of mind
Style or personal preference
Ordering the wrong size
Ordering the wrong color
Ordering the wrong item
No longer wanting the item
the customer is responsible for the return shipping cost.
Aurelixs does not charge a restocking fee for eligible returns.
Aurelixs Responsibility
If an item arrives:
Damaged
Defective
Incorrect
Aurelixs will cover the reasonable return shipping cost or provide a
prepaid return shipping label when applicable.
Please contact us before returning the item so we can review the
issue and provide the appropriate instructions.
7. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, please contact
us as soon as reasonably possible at info@aurelixs.shop.
Please provide, when reasonably available:
Order Number
Description of the Issue
Clear Photos of the Item
Photos of Relevant Packaging or Shipping Damage
After reviewing the issue, we will provide an appropriate resolution
depending on the circumstances.
This may include replacement, refund, return authorization, or
another reasonable resolution.
8. Non‑Returnable Items
The following items may not be eligible for return:
Items clearly marked as Final Sale or Non‑Returnable on the product
page before purchase
Items that have been worn, washed, used, altered, or modified after
delivery
Items damaged after delivery for reasons not caused by Aurelixs
Items missing original tags, packaging, accessories, or included
components where their absence materially affects the condition or
resale value of the item
These exclusions do not apply where an item was received damaged,
defective, incorrect, or where return rights are otherwise required by
applicable law.
9. Exchanges
Aurelixs does not guarantee direct exchanges for all products.
For standard returns involving size, color, style, or preference, the
simplest option is generally to return the eligible item according to this
policy and place a new order for the preferred item.
10. Return Inspection
After an authorized return is delivered to Aurelixs, we will inspect the
item to confirm whether it meets the applicable return requirements.
Customers will be notified after the return has been reviewed.
11. Refunds
If a return is approved after inspection, Aurelixs will initiate the refund
to the original payment method within 7 business days after
completing the inspection.
After Aurelixs initiates the refund, your bank, credit card company,
PayPal, or other payment provider may require approximately 5–10
additional business days to post the funds to your account.
12. Original Shipping Charges
If a shipping charge was paid on the original order, that charge is
generally non‑refundable for returns based on customer preference
or other reasons not caused by Aurelixs.
13. Late or Missing Refunds
If Aurelixs has confirmed that a refund has been initiated but you
have not received it within the expected timeframe, check your
payment account again, contact your payment provider, or contact
us at info@aurelixs.shop.
14. Restocking Fee
Aurelixs does not charge a restocking fee for eligible returns.
15. Return Address
Authorized returns should be sent to:
Aurelixs
910 Eddie Kirk Ct,Richmond,TX,77469,United States
16. Related Store Policies
For additional information, please review our Shipping Policy,
Payment Terms & Billing Policy, Privacy Policy, and Terms of Service.
17. Contact Us
If you have questions regarding returns, refunds, exchanges,
damaged items, or an order, please contact us:
Brand Name: Aurelixs
Website: https://aurelixs.shop/
Email: info@aurelixs.shop
Phone: +1 7327355220
Business & Return Address: 910 Eddie Kirk Ct,Richmond,TX,77469,United States
